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Service Specialist

JOB SUMMARY:
This position serves in a key role for the EC Services team. Principle duties include provision of superior customer service to our carriers and field claims team; supporting the creation and maintenance of a claims processing manual, workflow diagrams; management of various internal and external web sites. In addition, this role is responsible for the aggregation and reporting of audit data and other management information including data pulled from CorVel's proprietary system, CareMC. This position will also assist with certain administrative duties for the department. While this position will support the entire EC team, it will report directly into the Chief Claims Officer.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Provide support for EC Team
Set up/Arrange meetings, take meeting minutes, collaborate agendas
Assist with project duties
Maintain project calendar(s)
Address Carrier EDI data issues
Disseminate among field and act as resource for any questions
Run regular loss run reports for Carriers
Monthly/Bi-weekly reports for Carriers
Disperse documentation from Carriers to field teams/adjusters
Track Claims Audits
Record external and internal audits into database
Update Adjuster Data
Monthly follow ups on expired or missing license data
Monthly updates to Claims Hierarchy database
Act as Resource to Field Teams
Address coding questions
Update and maintain EC pages
Compile State and jurisdictional reports
Design and maintenance of EC Services SharePoint site for field reference
Design and maintenance of EC Services SharePoint site for internal reference by the department
Manage distribution and collection of data calls to the field
Assist with booking and scheduling team travel.
Other duties as assigned.
KNOWLEDGE & SKILLS:
Strong organization skills with ability to prioritize responsibilities.
Strong Project Management skills
Exceptional customer service skills with a passion for providing superior support to internal and external customers
Must possess effective oral and written communication skills; be a poised communicator
Must have the ability to multi-task with ease and manage projects on schedule.
Superior written and verbal communication skills
Proven track record for improving services and/or processes in prior role
Effective at managing multiple time-sensitive deadlines
Prior knowledge and experience with SharePoint development
EDUCATION/EXPERIENCE:
Bachelor's degree in business or equivalent required.
3 ? 5 years' experience in related field
Advanced Microsoft Office Knowledge: Excel, Outlook, Word, and PowerPoint
Advanced capabilities with Excel, including pivot tables, formulas, macros and conditional formatting
General Knowledge of Claims Handling and Insurance Concepts Preferred.
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