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Senior TAC ( Technical Assistance Center ) Engineer

In this role, the Senior TAC (Technical Assistance Center) Engineer will use 3GPP expertise on the Affirmed Networks' MCC platform to provide advanced technical support and comply with SLAs (Service Level Agreements) that have been agreed with customers and do the maximum to meet or exceed those SLAs. Utilize CRM (Customer Relationship Management) for tickets that have been opened by the customers. Mentor less senior TAC engineers whenever necessary in order to improve their skill level and ability to handle customer issues effectively and independently. Provide documentation and reports of tickets and issues to manager or SM or to the customer. Conduct ticket reviews with the customer and be responsible to follow up and drive the solutions. Own the tickets end to end and take responsibility for all being satisfactorily closed. Work with the following tools and technologies: GPRS, EGPRS, UMTS, WCDMA, EvDO, CDMA, LTE, TCP/IP, DHCP, DNS, RIP, OSPF, Openstack, Redhat, Linux, and Network Virtualization. Domestic and foreign travel up to 50% as needed and customary for the occupation.   Requirements: 5 years (60 months) of experience as a Customer Support Engineer, Network Engineer, or closely related occupation working with the following tools and technologies: GPRS, EGPRS, UMTS, WCDMA, EvDO, CDMA, LTE, TCP/IP, DHCP, DNS, RIP, OSPF, Openstack, Redhat, Linux, and Network Virtualization. Domestic and foreign travel up to 50% as needed and customary for the occupation. All experience may be gained concurrently.
Salary Range: NA
Minimum Qualification
5 - 7 years

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